Privacy Policy
Ace Mercantile (“we,” “our,” or “us”) operates the website located at https://ace-mercantile.com/ (the “Website”). This Privacy Policy describes how we collect, use, and protect your information when you use our website and services.
- Information We Collect
We collect different types of information to improve our services, process orders, and enhance user experience. The types of information we may collect include:
Personal Information: When you create an account, make a purchase, or contact us, we may collect details such as your name, email address, mailing address, phone number, and payment information.
Technical Information: We may automatically collect certain technical information about your interaction with our website, including your IP address, browser type, device information, and usage patterns.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to understand your browsing behavior and improve our services. You can modify cookie settings in your browser to manage preferences.
- How We Use Your Information
We may use your information for the following purposes:
Order Processing and Fulfillment: To process and deliver your orders, manage payments, and provide customer service.
Communications: To contact you regarding your order status, respond to inquiries, and provide updates on products and services.
Improvement and Personalization: To understand your preferences, improve our website, and personalize your experience.
Legal Compliance: To comply with legal obligations and enforce our policies and Terms and Conditions.
- Sharing of Your Information
Ace Mercantile does not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We may share information with third-party providers who assist in operating our website, processing payments, or delivering orders.
Legal Requirements: We may disclose information if required to do so by law or in response to valid legal processes.
Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer information to the acquiring entity.
- Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
Access and Correction: You may request access to or correction of your personal information by contacting us.
Opting Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe link in the email or contacting us at tejas@ace-mercantile.com.
Cookies: You may adjust your browser settings to decline cookies, though this may affect some functionality of our website.
- Security of Your Information
We take reasonable security measures to protect your personal information. However, no security system is foolproof, and we cannot guarantee complete security of your information.
- Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
- Links to Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
- Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the website constitutes acceptance of any changes.
- Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
Email: tejas@ace-mercantile.com
Shipping Policy –
Shipping Policy
Welcome to Ace Mercantile’s Shipping Policy. This policy provides important details regarding order processing, shipping options, and delivery timelines for orders placed on https://ace-mercantile.com/. By placing an order, you agree to the terms outlined in this policy.
- Order Processing
Order Confirmation: Upon placing an order, you will receive a confirmation email with your order details.
Processing Time: Orders are typically processed within 10 business days (excluding weekends and holidays). During high-demand periods, processing times may be longer.
Order Changes and Cancellations: Once your order is confirmed, changes may not be possible. Contact us immediately at tejas@ace-mercantile.com for any modifications or cancellations, and we will do our best to assist you.
- Shipping Options and Delivery Times
Ace Mercantile is committed to delivering your order within 30 days of the order date. Our shipping options are as follows:
Standard Shipping: Estimated delivery within30 business days from the date of shipment, depending on your location.
Expedited Shipping: Available on select items for an additional fee, with delivery estimated within 30 business days.
International Shipping: Estimated delivery time varies by destination and may require additional time for customs clearance.
While we strive to meet the 30-day delivery timeframe, actual delivery times may vary due to factors such as carrier delays, weather, or customs processes.
- Shipping Costs
Shipping costs are calculated based on the shipping method chosen, the weight and size of the package, and the delivery address. The shipping cost will be displayed at checkout.
International Orders: Additional customs, duties, and taxes may apply for international shipments. These fees are the responsibility of the customer and are not included in the shipping cost.
- Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive a tracking email, please contact us at tejas@ace-mercantile.com.
- Delayed or Lost Shipments
Delayed Shipments: If your order does not arrive within the 30-day timeframe, please contact us at tejas@ace-mercantile.com. We will work with the carrier to investigate the delay and provide a resolution.
Lost Shipments: In the unlikely event that your package is lost, please reach out to us as soon as possible. We will work with the carrier to track the package and may offer a replacement or refund as appropriate.
- Damaged Shipments
If your order arrives damaged, please email us within 2 days of receiving the package at tejas@ace-mercantile.com with a description and photos of the damage. We will provide instructions on the next steps.
- International Shipping
Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and fees. These charges are determined by the destination country and are the responsibility of the customer.
Delivery Times: International delivery times vary and may exceed 30 days due to customs processing and regulations. Contact your local customs office for additional information.
- Contact Us
If you have any questions regarding this Shipping Policy or need further assistance, please contact us at:
Email: tejas@ace-mercantile.com